Assessment & strategy
Finding where risk sits across a national retail business
One of Australia's leading retailers
What they needed
A multi-brand retailer with store, support office and distribution teams wanted a current, evidence-based picture of psychosocial risk in each division, and assurance its officers could rely on.
What we did
- Built on the company's own earlier research and existing controls, rather than starting again
- Ran a confidential survey across all staff, then focus groups with store, office and distribution teams
- Rated each hazard by division on a simple heat map
- Reviewed current controls, rated how well each was working and placed it on the hierarchy of controls
- Delivered a risk register and a prioritised action plan with owners and timeframes, presented in two debriefs
What it gave them
Leaders could see clearly where risk was concentrated, which controls were already working, and which work-design changes would make the biggest difference. Officers received a roadmap they could track over twelve months.